Privacy Policy

1. Introduction

Welcome to Edwards & Smith (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website edwardsandsmith.com.au (the “Site”) or engage with our services.

2. Australian Privacy Principles (APPs)

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we handle personal information and ensure your privacy is respected.

3. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
• Professional Information: Job title, company name, industry, and other relevant professional details.
• Usage Data: Information about how you use our Site, including your IP address, browser type, access times, and pages viewed.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages submitted through our contact forms.

4. How We Collect Information

We collect information in the following ways:

• Directly from You: When you fill out forms on our Site, subscribe to newsletters, or contact us directly.
• Automatically: Through the use of cookies and similar tracking technologies to collect usage data.
• From Third Parties: We may receive information about you from trusted third parties, such as business partners or service providers.

5. Use of Your Information

We use your personal information to:

• Provide and improve our services.
• Respond to your inquiries and requests.
• Send you updates, newsletters, and marketing communications (with your consent where required).
• Analyze usage trends to enhance the user experience.
• Comply with legal obligations.

6. Disclosure of Your Information

We may disclose your personal information to:

• Service Providers: Third-party vendors who assist us in operating our Site, conducting our business, or servicing you, provided they agree to keep your information confidential.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• Legal Requirements: When required by law, regulation, or legal process, we may disclose your information to comply with legal obligations or protect our rights.

We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes without your explicit consent.

7. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

• Secure servers and encryption technologies.
• Regular security assessments and audits.
• Restricted access to personal information within our organization.

While we strive to protect your information, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

8. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Access and Correction

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete personal information.

To exercise these rights, please contact us using the details provided below. We may require proof of identity before processing your request.

10. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our Site. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Edwards & Smith 
668 Wynnum road, Morningside 4170 Queensland
Email: info@edwardsandsmith.com.au
Phone: +610413245022